Blog

Gisual’s agentic AI-powered outage intelligence integrates directly onto the ServiceNow AI Platform, automating ticket triage with root cause diagnosis while reducing unnecessary dispatches, accelerating incident resolution, and delivering measurable ROI.

AI-driven autonomous networks use artificial intelligence, machine learning, and automation to detect, diagnose, and fix network issues with minimal human intervention. They improve efficiency, service quality, and cost control.

AI offers transformative potential for telco operations

Telecom service providers mitigate off-network outages by exploring creative solutions to power supply.

Infrastructure intelligence improves network performance and the customer experience.

Diagnose alarms three times faster using Gisual's NOC alarm dictionary.

Deploying infrastructure intelligence in front of the NOC allows proactive delivery of specific information to customers.

Gisual joins Microsoft for Startups to help telecommunications companies improve outage detection technology and reliability through big data.

In every business venture, ensuring high customer satisfaction is the key to a lasting empire. The general idea is that when you put more effort and resources into maintaining a good customer service track record, more customers will patronize your products. However, the customer landscape is changing so fast, it’s just not that simple anymore.

While some may argue about the misconception around the diminishing role of NOC in the workplace, it is still highly unlikely to happen. Manpower is still needed to assess business impact and maturing the automated processes and orchestration with different technologies is a continuous journey, not a destination. This makes it exciting for NOC teams worldwide.

When a telecom company needs to perform truck rolls and dispatch a site engineer or technician to the site for troubleshooting, it adds a large expense in terms of operational costs. In these site visits, the company needs to bear the travel time of the technician, mileage cost, and the services costs which can increase the overall operational costs to a great extent.

Circuit issues are often the cause of widespread network outages in today’s business environment. Learn how to troubleshoot a network when you suspect a circuit issue.

How telecommunications companies can reduce repair costs and truck rolls.

How the telecom industry can take valuable insight from the healthcare industry as they advance towards completely digital appointments due to COVID-19.