PHILADELPHIA, PA – May 13, 2026 — Gisual, the leader in AI-driven outage intelligence, today announced a partnership with ServiceNow to bring real-time, location-level outage intelligence directly onto the ServiceNow AI Platform.
Together, the solution introduces agentic AI that allows ServiceNow agents to make smarter decisions the moment issues are detected.
For network operations teams, one operational question has historically slowed everything down: Is the site down because of a power outage, or is there a network fault that requires repair?
Until now, answering that question required manual investigation; checking devices, surfing utility sites, reading alarm codes, or even dispatching technicians to verify conditions on the ground. During that time, automated workflows pause, tickets accumulate, and teams chase incidents. When power is out, that is all wasted effort, and when the network is out, this delays repair times.
By integrating Gisual directly into the ServiceNow AI Platform, that uncertainty disappears.
Gisual integrates with ServiceNow as an AI-powered intelligence layer, automatically identifying outages and eliminating up to 22% of tickets before they’re created.
Gisual’s agentic AI continuously diagnoses power conditions at the physical location level and injects that intelligence into ServiceNow incidents and workflows. The result is immediate context: operations teams know whether an alert is caused by a utility outage or a true network issue.
Gisual’s outage intelligence is available today through API integration with ServiceNow and can be deployed quickly with minimal implementation effort.
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About Gisual
Gisual pioneered AI-based outage intelligence technology to remotely diagnose off-network outages, such as power outages and fiber cuts, with automation. This enables large enterprises to automate ticket triage, reduce operational costs such as dispatches, and improve the customer experience.
Vanessa Rivera
Director of Partnerships, Gisual
