What is infrastructure intelligence? It is an emerging technology driven by artificial intelligence (AI). In an ideal deployment, infrastructure intelligence works by sitting in front of a service provider's network operations team (NOC) and using previously inaccessible data sources to help them identify the root cause of outages faster than they could manually. When alarms land on your team's plate, intelligent infrastructure helps technicians work more efficiently to diagnose and resolve the issue.

One major benefit of infrastructure intelligence is reducing nonproductive dispatches. By identifying the root cause of an outage, even if it is caused by a third party, service providers eliminate the need for a nonproductive truck roll or technician visit. In turn, this preserves resources for on-network outages.

Infrastructure intelligence can also greatly improve the customer experience. Infrastructure intelligence accesses data that technicians and customer service teams cannot find without an excess of manual work. With that information in hand, your teams proactively deliver specific information to customers who are experiencing outages. This reduces the number of support calls that you receive and makes it easier to keep customers informed about the status of their outage.

Finally, infrastructure intelligence can help to increase the productivity of your NOC. Productivity receives a boost by eliminating the need for technicians to connect with third parties during outages. Tracking down off-network outage diagnoses is time consuming, as third parties move slowly and can take hours, days, or weeks to confirm a root cause. Using infrastructure intelligence for third party outage diagnosis can deliver 99% accuracy in just minutes, freeing up your technicians to focus on resolving outages that are within your control.

Here are some specific examples of how infrastructure intelligence can help you to resolve outages more quickly and efficiently:

• Third-party outages: Infrastructure intelligence can use AI to identify the cause of third-party outages more quickly than techs can manually. This is because it can evaluate data from a variety of sources, such as public records, social media, and customer reports, to identify the root cause of an outage.
• Complex outages: Infrastructure intelligence can use AI to diagnose complex outages more quickly by using data to identify patterns and correlations. This can help you to pinpoint the root cause of an outage even if it is caused by a combination of factors.
• Distributed outages: Infrastructure intelligence can use AI to diagnose distributed outages more quickly by using data to identify the affected systems and components. This can help you to quickly identify the source of an outage and take steps to resolve it, or work with a third party to expedite a resolution.

In addition to the benefits listed above, infrastructure intelligence can also help you to:

• Reduce operational costs: Infrastructure intelligence can help you to reduce operational costs by automating tasks and eliminating the need for manual intervention.
• Improve security: Improve security by monitoring your network for suspicious activity and identifying potential threats.
• Increase compliance: Infrastructure intelligence can help you to increase compliance by ensuring that your network is configured and managed in accordance with best practices or regulatory requirements.

Overall, infrastructure intelligence delivers powerful functionality that can help you to improve the reliability of your network, reduce the impact of outages, and improve your overall operations. If you are looking for a way to improve the efficiency and effectiveness of your network outage response, then infrastructure intelligence is a solution that you should consider.